Membership Policies

CrossFit Cypher Membership Agreement

As a Member of CrossFit Cypher, I, the undersigned, hereby agree to uphold and be legally bound by the following rules and policies:

Membership Dues

Monthly CrossFit Group, Personal Training, and Nutrition Membership dues are paid automatically on the 1st day of each month. Fundamentals dues are paid in advance via a package of sessions.

New Monthly Memberships are prorated for the 1st month. Regular monthly dues apply thereafter with payments made the 1st day of each month.

For Ongoing Nutrition Coaching, your initial bill will be backdated to the 1st of the month that your first in-person appointment falls.

Monthly membership dues are paid by automatic electronic payment. We currently accept: ACH/EFT (Bank Transfer), Visa, Mastercard, and Discover.

We do not accept cash payments for monthly memberships.

Membership Hold Policy

We do not allow membership holds for any/all memberships.

If you have a planned absence in an upcoming month, you may downgrade in advance (via our Change Request Form) to a lower per month attendance membership (12X/month or 16X/month). All our fixed classes/month memberships can be used at any time during a month. For example, if you have a two week vacation planned during the last two weeks of the month, you could simply use up all 12 or 16 of your classes during the first two weeks of the month.

There are absolutely no refunds for Monthly Memberships.

Monthly Membership Change Requests

Would you like to Upgrade or Downgrade your upcoming monthly renewal? No problem!

Submission of our Change Request Form (http://crossfitcypher.com/changes) will serve as your written notice, as is required. You must submit this form by no later than 8PM PST on the 20th day of the month prior to the upcoming month you would like the membership change to be effective for. Otherwise we will plan your change request for the subsequent month. There are absolutely no refunds for Month-to-Month Memberships.

You may also come in person to fill out a Change Request Form with the help of a staff member, still due by the 20th of the month prior.

Monthly Membership Cancellation Requests

Submission of our Cancellation Request Form (http://crossfitcypher.com/cancellations) will serve as your written cancellation notice, as is required. Your membership will be cancelled for the following month and indefinitely thereafter unless other arrangements are made.

You must submit this form by no later than 8PM PST on the 20th day of the month prior to the upcoming month you would like the cancellation to be effective for. Otherwise we will plan your cancellation for the subsequent month. Upon rejoining CrossFit Cypher after the termination of membership, memberships will be updated to the current rate for new members (no maintenance of “grandfathered” rates for lapsed memberships). There are absolutely no refunds for Month-to-Month Memberships.

You may also come in person to fill out a Cancellation Request Form with the help of a staff member, still due by the 20th of the month prior.

Referring Friends or Family Members to Join

Please refer your interested friends & family members to our “No-Sweat Intro” (http://crossfitcypher.com/appointments). We want to get to know new members before their first workout with us. What are your goals? What motivates you? Why? What has worked in the past, and why did you stop? These are all important questions to discuss so we can choose the best path forward.

Drop-ins @ CrossFit Cypher

We welcome drop-ins for current, experienced CrossFitters visiting us from out of town. Please refer them to our Visiting CrossFitters page: http://crossfitcypher.com/visiting-crossfitters

We do not offer drop-ins or free trial classes for first-time CrossFitters, or for “used-to-CrossFitters.” CrossFit is still a very unique and potent way to train, and as such requires a gradual build up that can only be facilitated by a qualified coach in the appropriate setting. Please refer your interested friends & family members to our “No-Sweat Intro” (http://crossfitcypher.com/appointments) if they are interested in getting started with us. This way we can get to know them first and help them start their fitness journey the best way possible.

We do not offer drop-ins for Open Gym only.

How Attendance Works

All monthly memberships are on an “attendances per month” basis. Although we often refer to a membership as “3X/Week” or “4X/Week”, those are actually considered “12X/Month” and “16X/Month,” respectively.

If you show up for a CrossFit Group Class or Open Gym in a given day, that counts for one of your monthly attendances. If you show up for Group Class but stay afterward for Open Gym, that still only counts for only one of your monthly attendances. However, if you come in the morning for Group Class and/or Open Gym, and then also come in the midday or evening for another Group Class and/or Open Gym session, that will count for two of your monthly attendances. Basically, we encourage you to stay late and do extra work, as this does not cause bottlenecks for classes and resources. But coming multiple times per day does, so we must value it appropriately.

Attendance Overages

If you are on a fixed attendance per month (12X, 16X) and you go over your allotted amount, this is considered an “overage.” We appreciate your dedication and consistency, but when you pay for a specific membership we must uphold the value of it, and of our time, resources, and fairness to other members. Because overages often happen near the end of the month, the Coach or Staff member who checked you in will by default simply bill a $25 drop-in to your account for this extra attendance. They are also instructed to refer this occurrence to their manager, who will reach out to you as soon as we recognize this overage to help you choose the best option going forward for you:

1)    For the remainder of the month you can come to the gym at our current Drop-In Rate of $25 for each class over your current allotment, including the overage that triggered this alert.

2)    As a courtesy, we offer a retroactive upgrade of your current month’s membership to the next level up (Example: 12X/month to 16X/month), as long as you agree to maintain this upgrade for the upcoming month as well (12X to 16X, 16X to UNL). We will also apply the charge for your initial overage drop-in towards this upgrade. This is often a pretty good deal compared to paying for individual Drop-ins, so we encourage you to do this.

Rejoining CrossFit Cypher

If you decide to take a break from your membership with us, you may rejoin anytime within 60 days by contacting us and signing up for a new membership. If more than 60 days has passed, you may be required to complete a Fundamentals series (or On-Ramp class if we are currently offering one) in order to ensure your safety and the efficacy of our programs.

Personal Training Rescheduling & Cancellation

For Personal Training Sessions, we require a minimum of 24 hours notice (e-mail, text message, or phone call/voicemail to your coach) to cancel and/or reschedule. Missed sessions or late cancellations will be marked as attended, meaning it will count for a session in the membership you have purchased with us. Make-ups will be billed as an additional drop-in session, or count towards your remaining total sessions for the membership.

Transfers & Expirations

We do not offer transfers of memberships from one person to another, or from one type to another. All monthly memberships expire at the end of the calendar month. All non-monthly memberships have explicit expiration dates, after which any remaining sessions are no longer usable.

There are no extensions, holds, or rollovers for unused sessions.

You can view details of your membership by logging in to your Zen Planner account: https://crossfitcypher.sites.zenplanner.com/login.cfm

Unused Memberships

We do not offer refunds or rollovers for unused memberships. All monthly memberships automatically renew on the 1st of each month, and will continue to do so indefinitely unless a Change or Cancellation Request Form is completed. That being said, we will attempt to contact members who are not attending to resolve any issues.

Help I’ve Fallen Off the Wagon

If your life circumstances have changed and you are having a hard time making it to our gym, please reach out to us by booking a Goal Review Session. This is an important intervention to help get you back on track, and could save you from having to cancel and then re-start your fitness journey again some indeterminate time in the future. We are here to help.

Refund Policy

All of our memberships are month-to-month, and all sales are final. We do not offer refunds under any conditions. If you are unhappy with your current membership, please come talk to us and we will try to find a solution together. If we cannot find one, you are welcome to cancel for the next upcoming month without penalty, provided you give us notice by the 20th of the month, as described in the above paragraphs.

Missed & Declined Payments

If a payment is missed or declined, CrossFit Cypher reserves the right to re-submit the payment via any and all credit or debit account info we have on file (the system only stores the last 4 digits) each day until the payment is successful. Cards should be kept up to date on your member profile (https://crossfitcypher.sites.zenplanner.com/login.cfm). A $20 late/declined payment fee may be charged if a payment is past due more than one week.

If we are unable to successfully re-run the payment, CrossFit Cypher will attempt to contact the client to resolve any technical issues. If we are unable to resolve it and/or we do not receive a response within one week, CrossFit Cypher reserves the right to terminate the membership and prohibit any attempts to renew at a future date until all past due payments are resolved.

Payments Made In Error/Duplicate Transactions

If you believe you were incorrectly charged for a membership, you have 72 hours (3 days) to contact us to request an adjustment or refund. It may take several days to process this, so we appreciate your patience.

Kids Policy

We are happy to introduce your kids to our fitness programs and our community by appointment. Please come talk to us or schedule a Free Kids Intro time to have them visit! You are also welcome to bring your kids to community events such as potlucks, group outings, as spectators at competitions and/or events, and of course to designated Cypher Kids classes.

For your kids’ safety, during regular business hours (class times and open gym) we cannot permit any child under the age of 18 in the gym who is not enrolled in and attending a specific Cypher Kids class. This includes bringing your well-behaved kid(s) to sit on the couch while you get a workout in, in our office, or outside our front door. We also will not permit spouses, daycare providers, or other parties to watch your child inside the gym while you work out.

Parking Policy

We are fortunate to have several good parking options! Please park either in spaces with our suite number “290” — labeled, or in unlabeled spaces. Otherwise, we recommend parking in the street. Please do not park in our neighbors’ labeled spaces, “280,” “300,” etc. Please do not park in other lots nearby, as you may get ticketed.Please do not leave valuables in your car, or leave your vehicle overnight. CrossFit Cypher is not responsible for break-ins, vandalism, or theft.

 

Damages Policy

Members shall pay for any damages to CrossFit Cypher property which results from the willful or negligent conduct of member, member’s guest or dependent children.

Lost/Stolen Item Policy

CrossFit Cypher cannot be held responsible for the loss or theft of personal items left in the gym, in the bathroom or building, or in a car parked on our premises. Our Lost and Found is currently designated as the top-middle cubby (it is labeled on top). Items left out on the gym floor due to forgetfulness (doh!) will be placed here to the limit of the cubby’s capacity, or moved to the office. Our cleaning service has also been instructed to throw away water bottles and miscellaneous clothing that do not fit in the Lost and Found. Cypher Staff will review these items at the beginning of each week, and if they are not claimed will either be donated or thrown away.

The Golden Rule Policy

The Golden Rule is the principle of treating others as one would wish to be treated. It is a maxim of altruism seen in many human religions and human cultures. The maxim may appear as either a positive or negative injunction governing conduct:

One should treat others as one would like others to treat oneself (positive or directive form).

One should not treat others in ways that one would not like to be treated (negative or prohibitive form).

What you wish upon others, you wish upon yourself (empathic or responsive form).

The Golden Rule differs from the maxim of reciprocity captured in do ut des—”I give so that you will give in return”—and is rather a unilateral moral commitment to the well-being of the other without the expectation of anything in return.

CrossFit Cypher strives to provide a positive and encouraging environment and culture for our clients, staff members, and their families. Anyone that is disruptive or negatively influences this environment, or attempts to undermine, subvert, troll, or take advantage of our policies, staff, other members, or general good will is subject to having their membership permanently revoked. This is at the sole discretion of CrossFit Cypher Management.

Termination Policy

Members who do not observe CrossFit Cypher rules and regulations or who abuse equipment in any fashion will be asked to leave. The management reserves the right to terminate membership to anyone who refuses to observe any of CrossFit Cypher’s rules or regulations. Not all rules and regulations are listed in this agreement. CrossFit Cypher reserves the rights to add, change or remove rules, conditions of membership, opening and closing hours, and all services and facilities offered by CrossFit Cypher.