Membership Policies

Monthly Membership Change Requests

Would you like to Upgrade or Downgrade your upcoming monthly renewal? No problem!

Submission of our Change Request Form will serve as your written notice, as is required. You must submit this form by no later than 8PM PST on the 20th day of the month prior to the upcoming month you would like the membership change to be effective for. Otherwise we will plan your change request for the subsequent month.

There are absolutely no refunds for Month-to-Month Memberships.

Monthly Membership Cancellation Requests

Submission of our Cancellation Request Form will serve as your written cancellation notice, as is required. Your membership will be cancelled for the following month and indefinitely thereafter unless other arrangements are made.

You must submit this form by no later than 8PM PST on the 20th day of the month prior to the upcoming month you would like the cancellation to be effective for. Otherwise we will plan your cancellation for the subsequent month.

Upon rejoining CrossFit Cypher after the termination of membership, memberships will be updated to the current rate for new members (no maintenance of “grandfathered” rates for lapsed memberships).

There are absolutely no refunds for Month-to-Month Memberships.

Appointment Rescheduling/Cancellation

For all by-appointment sessions (Personal Training, Nutrition, etc.), we require a minimum of 24 hours notice (e-mail or phone call) to cancel and/or re-schedule. Missed sessions or late cancellations will be charged. There are no make-ups.

Membership Holds

We do not allow membership holds. If you have a planned absence in an upcoming month, you may use our Change Request Form to downgrade in advance to a lower per month attendance membership. All of our fixed classes/month memberships can be used at any time during a month. For example, if you have a two week vacation planned during the last two weeks of the month, you could simply use up all 8 or 12 of your classes during the first two weeks of the month.

Missed/Declined Payments

If a payment is missed or declined, CrossFit Cypher reserves the right to re-submit the payment via any/all credit or debit account info we have on file (the system only stores the last 4 digits) each day until the payment is successful. Cards should be kept up to date on your member profile. A $20 late/declined payment fee may be charged if a payment is past due more than one week.

If we are unable to successfully re-run the payment, CrossFit Cypher will attempt to contact the client to resolve any technical issues. If we are unable to resolve it and/or we do not receive a response within one week, CrossFit Cypher reserves the right to terminate the membership and prohibit any attempts to renew at a future date until all past due payments are resolved.

Payments Made In Error/Duplicate Transactions

If you believe you were incorrectly charged for a membership, you have 72 hours (3 days) to contact us to request an adjustment or refund. It may take several days to process this, so we appreciate your patience.

Kids Policies

We are happy to introduce your kids to our fitness programs and our community by appointment. Please come talk to us if you would like to schedule a time to have them visit! You are also welcome to bring your kids to community events such as potlucks, group outings, as spectators at competitions and/or events, and of course to designated Cypher Kids classes.

For your kids’ safety, during regular business hours (class times and open gym) we cannot permit any child under the age of 18 in the gym who is not enrolled in and attending a specific Cypher Kids class. This includes bringing your well-behaved kid(s) to sit on the couch while you get a workout in, in our office, or outside our front door. We also will not permit spouses, daycare providers, or other parties to watch your child inside the gym while you work out.

Lost/Stolen Item Policy

CrossFit Cypher cannot be held responsible for the loss or theft of personal items left in the gym, in the bathroom or building, or in a car parked on our premises. Our Lost and Found is currently designated as the top-middle cubby (it is labeled on top). Items left out on the gym floor due to forgetfulness (doh!) will be placed here to the limit of the cubby’s capacity, or moved to the office. These items will be reviewed at the beginning of each month, and if they are not claimed will either be donated or thrown away.